Guiding Principle
The Huaneng People always bear service in mind to improve the management and perfect cooperation structure to build up our image and competitive position in the market. We always pursue in quality & service to serve our customers & contribute to the society. 

Service Principle
Quality first, image overhead and service is the most important.

Service Commitment
1.Adhere to the cooperation service principle, polite and courteous to offer whatever information needed by the customer. 
2.Willing to hear opinions and suggestions from customer and treat all customers equally.
3.Organize transportation effectively and pay strict concern to every link of the order processing. 
4.Put feet in the shoes of customer to solve their problem.
5.Optimize the link of quality, time limit and cost to maximize service to customer. 
6.Keep up with administration work for implementation investigation, after- sale service and feedback work.
7.Take immediate action to the suggest from customer & value service quality regularly.
8.Fulfill promise to customer, improve service quality and broaden service scope.

Service Contents:
1.Consulting service about product, after-sale service and technical service.
2.Introduction of product number, specification and performance, application etc. Give suggestion on making decision, ordering, financial conclusion and transportation. 
3.Find new method for goods delivery.
4.Product exploration, development and manufacturing in special request.
5.Installation instruction service and technical support.
6.Product replacing and return service management.
7.Receive and feedback the customer's opinion and suggestion.
8．Handle claims from customer. Special Line No：+86-512-66651110